Living in Manhattan, I’m always surprised when I somehow manage to stumble upon a bad restaurant, a moody store owner or just generally bad customer service. The reason it surprises me is that there are so many good restaurants and retail establishments in Manhattan. With so much excellent competition, I don’t know how the good ones stay in business, much less the bad ones.
Plus, New Yorkers are notoriously… um… particular, which makes it all the more wonderful when an establishment is able to stand out above the rest. I’m speaking, of course, about that wonderful New York City bastion of grocery excellence, Fairway. What began as a fruit and vegetable stand in 1933 is now a nine-store juggernaut of high-quality food in the greater NYC area.
But that’s not what makes Fairway great. First of all, it seems like I always go grocery shopping at the wrong day or time. I’m always bumping elbows at the deli counter, dodging baguettes by the bakery or having my toes run over by stroller-pushing mothers in full yoga regalia. Fairway is great in spite of all that, much of which I attribute to my poor planning anyway. That’s because pretty much every employee I’ve ever encountered at Fairway has been helpful and human.
I’ll give you an example. One day I decided to go to Fairway right after work. As every working person is wont to do after work, I was rushing to get home. So I gathered my jerk turkey, dark chocolate with mint, greek yogurt and honey-glazed almonds, and jumped in the express line.
The customer in front of me was completely bonkers. One of those women of ambiguous age with an alien-esque stretched face and stringy hair, she was losing her mind because the cashier accidentally added an extra zero to some quantity of vegetables, making the grand total something around $400 for her handful of items. The cashier, handling a barrage of insults, patiently explained to the customer that she would get a manager to simply void the transaction. The manager came quickly, and, before voiding the transaction, asked the cashier what happened.
It was too much for the customer to handle. She kept screaming “I refuse to pay that much!” After voiding the transaction, the manager then offered the lady free delivery. I would have called a NYC Animal Control Officer to “crate” her for a while. When the debacle was over, and it was my turn at the register, the cashier and I looked at each other and both burst out laughing. It was a little slice of humanity indicative of what I always find at Fairway and supporting what Fairway says about itself: “Fairway: LIKE NO OTHER MARKET.”